Vocabulary:Returns and Refunds

A. = Adjective ADV. = Adverb IDM. = Idiom N. = Noun V. = Verb
to carry	V. to offer a particular item for sale; to have an item in the store
a defect	N. a technical problem, a flaw, a mistake in construction
to exchange	V. to change one item for another
irritating	A. annoying, upsetting, bothersome
a model	N. a particular type of a mechanical product
a policy	N. a plan or course of action in business or government which is regularly followed
to refund	V. to return money which a person paid for a product or service
to ship	V. to send something large through the mail
store credit	N. a credit given to a customer which can be used to buy a new product When customers return a product to a store, sometimes instead of cash, they are given a store credit which allows them to buy another product of equal or lesser value.
a warranty	N. This is a guarantee given by a company which ensures that the product they sell is well made. If it breaks too soon, they agree to repair it or replace it free of charge.